Frequently Asked Questions

Payment

What are payment options?

Solevenir® accepts the following payment options Visa, Mastercard, Amex, UnionPay, Shopay, Gpay and Paypal

Delivery

Delivery and Shipping

Our standard shipping option is SF Express for the Hong Kong and HK Post for all other countries.

Do you ship internationally?

Yes, we do ship internationally!

How long does it take before my order get shipped?

We are aiming to have your order dispatched from our facility within 1-3 business days.

Return and Refund

Exchange Policy

We do not offer exchanges, but we do allow refunds for returned products within 30 days of purchase. Please email Solevenir at info@solevenir.com to request a refund.

Return and Refund

We have 30 days (from delivery date) to return products bought from our website. All return items have to be unused with labels intact. Please note that Solevenir® do not offer free returns. All Refunds and; Return are subjected to Solevenir's final decision. Please use a shipping company of your choice to return your item(s). We understand there are benefits with free returns but at the same time there is a downside to it as well. We need to protect our planet and excess shipping has a negative impact on the environment.